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Applied AI solution

AI agents for service and sales

Turn repetitive conversations into useful, measurable, 24/7 service.

Conversational assistants that use company knowledge, qualify leads and hand off to a person when needed.

Discuss this use case →Typical pilot: 4 to 8 weeks

Expected outcomes

  • Faster first response
  • Consistent service across digital channels
  • Better qualified leads before sales follow-up

Use cases

Customer service

Answers frequent questions from approved sources and escalates sensitive cases.

Pre-sales

Detects intent, gathers context and schedules the next commercial step.

Internal assistant

Helps staff find policies, products and procedures.

What we implement

Knowledge base

Answers grounded in approved documents and data.

Safe actions

Checks status, records requests or schedules appointments with limited permissions.

Human handoff

Transfers the conversation with context when confidence or authorization is missing.

How we implement it

  1. 1

    Discovery

    We map the process, data, risks, owners and a measurable baseline.

  2. 2

    Controlled pilot

    We build a focused use case with real data and human review.

  3. 3

    Integration

    We connect systems, permissions, monitoring and traceability without disrupting operations.

  4. 4

    Continuous improvement

    We measure quality, adoption, saved time and cost to prioritize improvements.

Potential integrations

  • WhatsApp Business
  • Website
  • CRM
  • Calendars
  • Help desk

Pilot metrics

  • First response time
  • Resolution rate
  • Escalated conversations
  • Qualified leads
  • User satisfaction

Security and control

  • Approved, versioned sources
  • Confidence thresholds
  • Action logs
  • Personal data protection
  • Human review for sensitive decisions

Frequently asked questions

Does the agent replace my team?

Not necessarily. It handles repetitive work, prepares context and escalates cases that need human judgment.

Can it make up answers?

Every model can fail. We reduce risk with controlled sources, action limits, testing and escalation when confidence is insufficient.

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Extract and validate data from invoices, contracts, files, orders and forms, with exception review.

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Enterprise copilots

Internal tools that help teams analyze information, draft content and complete tasks within a defined process.

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Validate this solution with a controlled pilot.

We define scope, baseline, integration and risk criteria before building.

Discuss this use case →